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Refund and Returns Policy


No refunds, exchange within 7 days.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged.

Additional non-returnable items:

  • Gift cards
  • Earrings
  • BIBS bottles, nipple packs & pacifiers
  • Some health and personal care items

Sale items

No exchange or refund.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Courier costs need to be covered by the client.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at info@elle-nu.co.za for questions related to refunds and returns.